Privacy Policy

1. Introduction

Zenith Academic Press ("Zenith Academic Press," "we," "us," or "our") operates this website and provides educational materials and related services.

We are committed to protecting the personal information of our customers and website visitors and to handling personal information in accordance with applicable Quebec privacy legislation, including the Act respecting the protection of personal information in the private sector, as amended by Law 25.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when it may be disclosed, and the rights available to you.

2. Person Responsible for the Protection of Personal Information

The person responsible for the protection of personal information at Zenith Academic Press is:

You may contact the Privacy Officer regarding this Privacy Policy, questions concerning the handling of your personal information, or requests to exercise your privacy rights.

3. Personal Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information.

Information you provide directly

• Identity and contact information: Name, email address, billing or mailing address, and telephone number if provided.
• Order information: Information relating to educational materials or other products you purchase, including order details and transaction information.
• Payment information: Payment information required to complete a transaction. Payment information may be processed directly by a third-party payment service provider. Zenith Academic Press does not intentionally store complete payment card numbers.
• Communications: Information contained in messages, inquiries, requests, or other communications you send to us.

Information collected automatically

When you use our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website. This may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• approximate usage information;
• referring website; and
• information collected through cookies and similar technologies.

4. Purposes for Collecting Personal Information

We may collect and use personal information for purposes such as:

• processing and fulfilling orders;
• delivering digital or physical educational materials;
• processing payments and providing receipts;
• responding to questions and customer-service requests;
• communicating with customers about their orders or transactions;
• sending newsletters or promotional communications where required consent has been obtained;
• maintaining and improving our website and services;
• understanding website usage and improving the user experience;
• detecting, preventing, and addressing security or technical issues;
• complying with applicable legal, accounting, tax, and regulatory requirements; and
• establishing, exercising, or defending our legal rights where necessary.

We limit the collection and use of personal information to what is reasonably necessary for the purposes for which it is collected or as otherwise permitted or required by law.

5. How We Collect Personal Information

Personal information may be collected through:

• checkout and order forms;
• contact forms;
• newsletter subscription forms;
• cookies and similar technologies;
• email and other direct communications;
• transactions conducted through third-party payment providers; and
• other interactions you may have with our website or services.

6. Consent

Where consent is required by applicable law, we will obtain consent before collecting, using, or disclosing personal information for the relevant purpose.

Consent will be requested in a manner appropriate to the circumstances and, where required, will be clear, specific, and informed.

You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services. For example, certain information is necessary to process and fulfill an order.

Where personal information is collected or used on another legal basis permitted by law, consent may not be required.

7. Disclosure and Sharing of Personal Information

Zenith Academic Press does not sell personal information.

We may disclose personal information to service providers and other third parties where reasonably necessary to operate our business and provide our services, including:

• payment processors;
• website hosting and infrastructure providers;
• email and communications service providers;
• website analytics providers;
• technology and security service providers; and
• professional advisers or legal authorities where disclosure is required or permitted by law.

We require service providers that process personal information on our behalf to take appropriate measures to protect that information and to use it only for authorized purposes.

Transfers Outside Quebec

Some service providers may process or store personal information outside Quebec, including in other Canadian provinces or in other countries such as the United States.

Before communicating personal information outside Quebec where required by applicable law, Zenith Academic Press will take the measures required by Quebec privacy legislation, including assessing the applicable privacy risks and ensuring appropriate contractual or other safeguards are in place where required.

8. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, and to meet applicable legal, accounting, tax, or other obligations.

Retention periods may vary depending on the nature and purpose of the information.

For example:

• Order and transaction records: retained for the period necessary to meet applicable accounting, tax, legal, and business requirements.
• Customer communications: retained for as long as reasonably necessary to respond to the request and maintain appropriate business records.
• Newsletter information: retained until you unsubscribe or the information is otherwise no longer required.
• Website and analytics information: retained according to the retention settings of the relevant analytics service.

When personal information is no longer required, we take reasonable measures to securely destroy, delete, or anonymize it, as appropriate.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, and, where applicable, support marketing activities.

These may include:

• Essential cookies: Cookies necessary for basic website functions, such as maintaining a shopping cart or enabling certain website features.
• Analytics cookies: Cookies used to understand how visitors interact with the website and to improve its performance.
• Marketing or advertising cookies: Cookies that may be used for marketing or advertising purposes, where applicable.

Where consent is required for non-essential cookies or similar technologies, we will request consent before using them.

You may also be able to manage cookies through your browser settings or through the cookie-management tools provided on our website.

10. Your Privacy Rights

Subject to applicable legal conditions and exceptions, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• withdraw consent where processing is based on consent;
• request the deletion or cessation of dissemination of personal information in circumstances provided by law;
• request information concerning the use and disclosure of your personal information;
• request, where applicable, that your personal information be provided in a structured and commonly used technological format; and
• exercise other rights provided under Quebec privacy legislation.

In certain circumstances, you may also have rights relating to the de-indexing of personal information or cessation of dissemination where the legal conditions are met.

How to Exercise Your Rights

We will process requests within the time limits prescribed by applicable law. We may need to verify your identity before responding to certain requests.

11. Security Measures

Zenith Academic Press takes reasonable security measures appropriate to the sensitivity of personal information and the circumstances.

These measures may include:

• encryption or secure transmission technologies where appropriate;
• access controls and password-management practices;
• limiting access to personal information to individuals who require it for authorized purposes;
• security monitoring and software updates;
• appropriate safeguards with service providers; and
• measures designed to prevent unauthorized access, use, disclosure, alteration, or loss of personal information.

No method of transmission or electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through the Internet.

12. Confidentiality Incidents

A confidentiality incident may occur when personal information is accessed, used, communicated, lost, or otherwise handled without authorization.

If Zenith Academic Press experiences a confidentiality incident involving personal information, we will take reasonable measures to contain the incident, assess the risks, mitigate potential harm, and comply with applicable legal requirements.

Where an incident presents a risk of serious injury, we will provide the notifications required by Quebec privacy legislation to the Commission d'accès à l'information and to affected individuals, as applicable.

We will also maintain a register of confidentiality incidents in accordance with applicable legal requirements.

13. Complaints

If you have concerns about the way Zenith Academic Press handles your personal information, we encourage you to contact our Privacy Officer first so that we can review and address the matter.

You may also contact the Commission d'accès à l'information du Québec (CAI) if you believe that your privacy rights have not been respected or if you wish to make a complaint to the Commission.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or applicable legal requirements.

The "Last updated" date at the beginning of this policy indicates when the policy was most recently revised.

Where required by law, we will provide appropriate notice of significant changes.

15. Language

This Privacy Policy is made available in French and English.

Where required by Quebec's applicable language legislation, the French version will be provided in accordance with those requirements.

16. Contact Us

For questions concerning this Privacy Policy, requests concerning your personal information, or privacy-related complaints, please contact:

We will handle privacy-related requests in accordance with applicable Quebec privacy legislation.